CarboFix Refund Policy
Gold Vida, LLC (“we,” “our,” or “us”) values your satisfaction. This Refund Policy outlines the terms under which you may request a refund for CarboFix products purchased through our official website.
1. Money-Back Guarantee
CarboFix products come with a 30-day money-back guarantee from the date of purchase.
If you are not completely satisfied with your purchase, you may request a full refund within this 30-day period.
2. Eligibility
Refunds are available only for purchases made through our official website.
To be eligible for a refund, you must provide proof of purchase (order confirmation email or receipt).
Refund requests made after 30 days from the purchase date will not be accepted.
3. How to Request a Refund
To request a refund:
Email our support team at support@goldvida.com with your order details.
Include your full name, order number, and reason for the refund request.
Our team will review your request and respond within 3–5 business days.
4. Refund Process
Approved refunds will be processed using the same payment method used for your original purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Non-Refundable Items
Any product not purchased through our official website.
Products returned after the 30-day period.
Products damaged due to misuse or negligence.
6. Additional Notes
We reserve the right to update or modify this Refund Policy at any time.
Your continued use of our website or products constitutes acceptance of any updates.
